ChannelEngine

Benefits

• Use eDesks smart inbox to effectively manage ChannelEngine marketplace SLAs. Automatically centralize and prioritize expiring tickets from ChannelEngine and other sales channels in eDesk to meet customer expectations
• Equip your agents with the context needed to provide quick and informed responses with all ChannelEngine customer and order data automatically attached to each eDesk ticket
• Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
• Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from your ChannelEngine marketplaces
• Utilize comprehensive reporting features to analyze support performance for your ChannelEngine marketplaces against other channels, make data-driven decisions, and enhance overall efficiency.
• Auto-translate messages for a global audience, expanding your reach and breaking language barriers across your global ChannelEngine marketplaces.