— eDesk

Our help desk powers support for thousands of eCommerce businesses worldwide

Your search for a complete eCommerce helpdesk is over

Estimate the savings you can achieve by switching to eDesk and implementing AI-powered automations.

Switching to eDesk has  never been easier

Whether you’re new to help desk software or you need help transitioning from Dixa or any other system, you’ll have an onboarding team dedicated to helping you get prepared for long-term success. If you’re worried about being stuck in a contract or bringing over your current system and messages to eDesk, we’ve got you covered. Book a demo to chat to a migration team member to learn how we can help you out.

Try eDesk for free

Designed to centralize and streamline eCommerce support

Dixa falls short when it comes to marketplace integrations, preventing scaling businesses like yours from centralizing messages from everywhere you sell. As well as integrating with all major webstores, eDesk has 200+ native marketplace integrations. Enjoy the simplicity of having all your marketplace messages, sales channels, and communication platforms converge in a single, intelligent inbox . That’s one way to create a customer service process that wows both you and your customers!

Pricing designed to work for you

While Dixa users are locked into rigid pricing structures, eDesk offers the flexibility to tailor your plan to truly suit your business needs. Say goodbye to minimum user requirements, with eDesk even our most basic plans give you the freedom to start small and scale as your business grows. You can select from user-based plans, starting with just one user, or opt for ticket-based pricing, with a variety of plan options at your disposal. And better yet, with eDesk you’ll benefit from complete eCommerce centralisation with more extensive customisation and automation and insight than available on any DIXA plan.