Why choose eDesk over Front
Choose eDesk to transform your multichannel eCommerce customer support. Centralize communications from everywhere you sell and leverage a hyper-efficient solution packed with AI-powered automations.
The all-in-one help desk for eCommerce
Deliver stunningly fast support across all your channels
Reply to your customers, wherever they are
Automatically group, prioritise and assign incoming tickets from 250+ marketplaces and channels using our Smart Inbox.
Get customer support done in seconds, not hours
Reduce response times, increase efficiency and productivity, and eliminate repetitive tasks with our built-in automations.
Turn online browsers into buyers
Our Live Chat helps you boost your business and build better relationships by proactively engaging with your web store visitors in real time.
Stay on top of key support metrics and trends
Built-in reporting helps you analyze, understand and share key metrics about your team, customers, products and sales.
“Without eDesk, it would not be possible to provide the level of support that Amazon, eBay and, most importantly, our own web customers expect from us”
5 reasons to choose eDesk over Front
250+ native integrations
Forget third party plugins and workarounds.
When it comes to native integrations, there’s no comparison.
Marketplaces
From Amazon & eBay to Macy’s & Walmart, if you sell on a marketplace , we’ve got you covered.
Webstores
Sell on Shopify or BigCommerce? Maybe you have a Magento, WooCommerce store or another eCommerce platform? We have you covered no matter where you sell.
Smart Inbox for online sellers
With general help desks, you can often spend precious hours creating tags and filters to organize tickets for your team—but eDesk eliminates it all for you. It combines rich order data and query types to smartly group similar tickets together so your team can focus in and get through them faster.
Faster Responses
With Smart Inbox—common queries are grouped together, meaning you can tackle them together, saving you time and resources.
Team Friendly
In larger support teams, ticket types are often delegated. Do you have an agent or team that solely deals with refunds or shipping issues? With Smart Inbox, support agents can focus on a single ticket type and knock them all out with zero distractions.
AI Responses
With Smart Inbox, you can effortlessly resolve those familiar issues in one click with intelligently pre-written responses. Spend less time writing the same replies over & over again with a new cutting edge workflow.
AI tools for eCommerce
Resolve common issues in one click with intelligently pre-written AI responses. Don’t waste time on repetitive tasks, focus instead on delighting your customers.
Auto-grouping
Use AI to intelligently categorise tickets by type, without having to use tags or filters.
Auto-prioritisation
List messages in order of priority by default, based on business or marketplace SLA rules.
Pre-sales identification
Use AI to identify and group messages with keywords that indicate sales opportunities and intent to purchase.
Auto-tagging
Use rules to automatically apply tags to tickets so you can easily find them or assign them directly to agents, based on a variety of conditions.
Collision detection
See an eye icon and a notification inside a ticket when two or more agents are viewing it at the same time.
Have the words you need at your fingertips
Quickly personalise replies to customer queries, even those from international markets, by adding customer and order details, and ensure your responses are consistent in tone using snippets, and translating incoming and outgoing messages into local language.
Snippets
Include information and common phrases in the messages that you send to customers using #s to automatically insert predetermined values.
Auto-translate
Automatically detect messages in foreign languages and translate your customer and support agent communications into the reader’s language.
Know your business like never before
Stay on top of key customer support trends so you can make informed decisions faster with product, platform and agent performance insights that are available at the click of a button, and protect your business as it grows by managing your team’s access to sensitive information and functions.
Auto reporting
View and download preconfigured performance reports, data visualisations, and heatmaps at the click of a button.
Role based permissions
Use role based permissions to automatically control your agents’ access to transaction data and support tools.
See what Freshdesk customers are missing out on...
Coverage
Shopify, Magento and BigCommerce, WooCommerce, PrestaShop, and more.
Shopify
200+
Beta
Tools
Automations
Requires a paid add-on
Support
Included in every plan
Only in the most expensive plan
Pricing
Streamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
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