— eDesk

Offer Extraordinary customer service with buyer context

eDesk Customer view provides a centralized view of customer history and order history, enabling a customer-centric approach to support. It allows agents to access order and conversation history quickly and easily, either within the customer view window, or on the right hand side of the ticket, empowering them to offer personalized service that fosters loyalty.

Leverage customer sentiment for personalized support

Customer insights that drive eCommerce revenue

The intuitive document editor makes it super easy for you to publish a library of help articles that ensure your customers have instant access to the on-brand information they need, even during busy periods, out of hours and in different time zones. Assign categories, keywords, and tags to each article to effortlessly direct customers to the most relevant content in just a few clicks, eliminating the need to contact an agent altogether.

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The best customer based system we’ve ever had! eDesk gives what we want. Plus, the eDesk team is easy to be communicated. 🙂 Thank you very much!

Edgardo Amar | June 2017

See how eDesk can improve your CX, your way

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The best way to really see how your support can improve Sign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite.

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Self serve product tour

Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace Test out viewing and responding to queries Get a full scope of what features and insights are available Get familiar with the product to make your setup a breeze

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Let our product specialists walk you through eDesk and answer any questions Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.

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