eBay
With eDesk, you can centralize all eBay customer service communications in one easy-to-use platform. Reduce eBay chat response times, efficiently manage eBay cases, and enhance customer satisfaction …all with no extra effort whatsoever.
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"It’s so easy to integrate, and to have all of your customer queries all in one place from all the different places you sell - is just a dream"
Susie Waghorn
Head of Customer Service, Wetsuit Outlet"With eDesk, we’ve experienced improved response times, enhanced customer satisfaction, and streamlined communication, all of which are critical factors in the competitive e-commerce landscape"
Prabhat Rai
Co Founder, Life InteriorsA Smarter Way to Manage eBay Support
We found integration super easy, the eDesk team is a great support when setting up new channels. The software is simple to navigate, both for day-to-day users and our leadership team.
One Inbox for All Customer Messages
Stop switching between screens to find customer and order details. eDesk’s smart inbox displays eBay order information, tracking numbers, and customer details right next to each message, so you can respond faster and with greater accuracy. It just got a whole lot easier to sell on eBay.
Streamline eBay Customer Support
When you integrate eBay with eDesk, you can:
Manage all eBay messages and cases from a single dashboard
Prioritize and organize customer inquiries
Ensure fast response times to maintain top-rated seller status
eDesk supports all 20 eBay marketplaces, allowing you to consolidate your global customer service effortlessly.
Manage eBay Cases with Ease
Returns, refunds, and disputes can make or break your seller reputation. eDesk simplifies eBay case management by providing all order details on one screen, helping your team resolve issues quickly and efficiently.
Even during peak sales seasons, our AI-powered tools and one-click responses ensure customers get the support they need, fast.
Get More Positive eBay Reviews: Automatically
Reviews are crucial for eBay success, but requesting them manually is time-consuming. eDesk’s automated feedback request feature helps you generate more positive reviews effortlessly, building trust with potential buyers and boosting sales.
Use our automated feedback feature to get more positive feedback and improve or maintain a great eBay feedback rating. This helps to build trust with potential buyers and increases your chances of winning sales over your competition.
Automate & Optimize Your eBay Support
Work smarter, not harder.
Auto-assign tickets to the right support agents based on category or priority
Use @mentions to collaborate with team members on tough queries
Set up smart auto-responders to provide instant, accurate replies even outside business hours
With eDesk, you can customize your workflow to fit your team’s needs, giving you efficiency and excellent customer support.
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Expand Your eBay Business Internationally
Selling in multiple countries? No problem! eDesk’s built-in auto-translation feature enables seamless multilingual support across all 20 eBay marketplaces, including Germany, France, Spain, and Italy.
Automatically translate incoming and outgoing messages
Communicate clearly with customers worldwide, without hiring multilingual staff
The simple way to manage eBay support
Seamless Support Across 250+ Sales Channels - Wherever You Sell, We Connect!
eDesk natively connects with over 250+ leading apps
