Mirakl
Centralize your Mirakl Connect marketplaces and all your other selling and communication channels into one smart inbox. Slash response times, delight shoppers, and manage customer support with ease (especially during busy times).
Powering 5-star support for all Mirakl Connect Marketplaces
"It’s so easy to integrate, and to have all of your customer queries all in one place from all the different places you sell - is just a dream"
Read their story
Susie Waghorn
Head of Customer Service, Wetsuit Outlet"With eDesk, we’ve experienced improved response times, enhanced customer satisfaction, and streamlined communication, all of which are critical factors in the competitive e-commerce landscape"
Read more customer stories
Prabhat Rai
Co Founder, Life InteriorsCentralize, prioritize, and maintain SLA compliance – all within a single inbox
No more third-party plugins. No more penalties for missing marketplace SLAs. Our helpdesk lets you consolidate the customer messaging from all your channels into one smart inbox. This enables your team to easily sort, view, and prioritize inquiries so you can respond faster and spend less time managing customer support.
Seamless collaboration between agents, customers, and operators
Work together like never before, thanks to features like auto-assign, internal notes, and @mention. Instantly send a message to a customer, operator, or both, with just one click. Our solution helps your team collaborate smoothly on resolving inquiries, all while knowing who needs to do what (or who has done what).
Break the language barrier – support in any of Mirakl Connect’s 110+ countries
You don’t have to hire multilingual support staff to sell internationally. Our auto-translation feature helps sellers support wherever their customers are.
The automatically generated professional translations apply to both incoming and outgoing support messages, as well as in live chat.
Read more about how Pertemba support in multiple marketplaces using eDesk’s auto-translation.
Stop clicking around to find the customer and order data you need
Our smart inbox displays Mirakl Connect order processing and shipping data, customer information, tracking numbers, and all other pertinent info right alongside messages. That means you no longer have to click around or view different screens to answer customers’ questions.
Reduce effort and improve efficiency with Automations
Create happier, more high-performing teams with eDesk’s AI-powered automations. Our classification and suggested responses use AI to prepopulate replies with relevant order and product information. Expand the content of messages or adjust the tone to be friendlier or more professional with just one click. The result will be happier, more satisfied customers with instant and personalized responses to queries.
The simplest way to provide 5-star support
Seamless Support Across 250+ Sales Channels - Wherever You Sell, We Connect!
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