— eDesk

Our eCommerce service desk software powers support for thousands of businesses worldwide

Centralize everything

Great products are just the start. To grow your eBay store you need to manage customer service, optimize listings, and track your store’s performance, all in one place. eDesk’s single, centralized inbox means your agents can respond quickly and effectively. See for yourself with a free 14-day trial.

Boost your visibility and sales

Have you tried an eBay-promoted listings campaign yet? They can be a powerful tool to boost your visibility and your sales. Get your inventory in front of more potential customers, and give your sales figures a real boost.

Optimize your listings

eDesk’s powerful analytics tools mean you can track trends, queries, and the success of your campaigns, all in real time. They provide insights into which products are gaining the most traction, so you can focus on the most rewarding listings, based on data, not guesswork.

Automate your shipping processes

Shipping queries and order tracking are time-consuming. eDesk’s automated ticketing system helps you reclaim your time and efficiently address shipping queries through automation, smooth workflows and AI-powered functions. Happier customers, less work, more money in your pocket.

Protect your reputation

Promptly and professionally addressing complaints can turn a negative review into a positive one. eDesk’s feedback module tracks all interactions on eBay, and alerts you in real time to any negative reviews. This enables you to resolve issues before they escalate, so you can protect your hard-earned positive rating and reputation.