Macy’s
Centralize all your Macy’s marketplace orders and all your other selling and communication channels into one smart inbox. Slash response times, delight shoppers, and manage customer support with ease (especially during busy times).
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Powering support for thousands of eCommerce businesses worldwide
The only helpdesk that natively integrates with Macy's marketplace
As a retailer, managing support across marketplaces is hard. eDesk centralizes all support and, with Mirakl Connect integration, lets us easily expand sales channels—all in one retail-focused system.
Your search for a complete eCommerce helpdesk is over
Centralize, prioritize, and maintain SLA compliance – all within a single inbox
No more third-party plugins. No more penalties for missing marketplace SLAs. Our helpdesk lets you consolidate the customer messaging from all your channels into one smart inbox. This enables your team to easily sort, view, and prioritize inquiries so you can respond faster and spend less time managing customer support.
Seamless collaboration between agents, customers, and operators
Work together like never before, thanks to features like auto-assign, internal notes, and @mention. Instantly send a message to a customer, operator, or both, with just one click. Our solution helps your team collaborate smoothly on resolving inquiries, all while knowing who needs to do what (or who has done what).
Break the language barrier. Support in over 110 countries
You don’t have to hire multilingual support staff to sell internationally. Our auto-translation feature helps sellers support wherever their customers are.
The automatically generated professional translations apply to both incoming and outgoing support messages, as well as in live chat.
Read more about how Pertemba support in multiple marketplaces using eDesk’s auto-translation.
Stop clicking around to find the customer and order data you need
Our smart inbox displays Best Buy Canada order processing and shipping data, customer information, tracking numbers, and all other pertinent info right alongside messages. That means you no longer have to click around or view different screens to answer customers’ questions.
Reduce effort and improve efficiency with Automations
Create happier, more high-performing teams with eDesk’s AI-powered automations. Our classification and suggested responses use AI to prepopulate replies with relevant order and product information. Expand the content of messages or adjust the tone to be friendlier or more professional with just one click. The result will be happier, more satisfied customers with instant and personalized responses to queries.
The simplest way to provide 5-star support on all your channels
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