We took 142 clicks, and made them into one
With generic email and help desk solutions you can often spend precious hours creating tags and filters to organise tickets for your team – but we eliminate all that. Our Smart Inbox uses AI to group similar tickets together so your team can get through them faster.
All your multichannel messages, in just one place
With Smart Inbox, common queries are grouped together, meaning you can tackle them together, saving you time and resources. You can effortlessly resolve those familiar issues in one click with intelligently pre-written responses. Spend less time writing the same replies over & over again with a new cutting edge workflow.
Streamline workflows, save time
Meet customer expectations for fast resolutions, your own response time targets and maintain SLAs by prioritising your messages by time left to respond. Avoid duplicating work with alerts when more than one support agent is dealing with the same customer query no matter which channels they originate from. Remove the need for agents to log in to your stores to manage support, and control the level of information that is accessible to your team within their dashboard view.
The best customer based system we’ve ever had! eDesk gives what we want. Plus, the eDesk team is easy to be communicated. Thank you very much!
Edgardo Amar
Integrations
Seamless Support Across 300+ Sales Channels - Wherever You Sell, We Connect!
eDesk natively connects with over 300+ leading apps
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Streamline and optimize your entire support operation
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