Walmart
Meet team eDesk at Booth 25 at Walmart Let’s Grow! in San Francisco (August 26-28, 2024) Speak with our specialists to learn how to streamline your support strategy, get more returning customers and unlock increased Walmart revenue.
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Our help desk powers support for thousands of eCommerce businesses worldwide
We no longer have to dig through multiple inboxes and threads...
“eDesk has consolidated all of our individual messaging platforms into one centralized mailbox. Now each issue comes in as one ticket, so we no longer have to dig through multiple inboxes and threads.” - carparts.com
Save time on customer service
Our customer support tool for eCommerce sellers lets you consolidate the customer messaging from all your selling channels into one smart inbox. This enables your team to easily sort, view, and prioritize inquiries so you can respond faster and spend less time managing customer support.
Stop clicking around to find what you need
Our smart inbox displays Walmart order processing and shipping data, customer information, tracking numbers, and all other pertinent info right alongside messages. That means you no longer have to click around or view different screens to answer customers’ questions.
Reduce effort and improve efficiency with AI
Our template messages and one-click responses use AI to pre-populate replies with relevant order and product information. This helps 1000s of Walmart marketplace sellers like you quickly and easily respond to customer queries, even during busy sales periods and after hours. You can also use templates to answer frequently asked questions (FAQs), so you don’t have to manually type the responses out every time.
Stay compliant with Walmart marketplace seller policies
Staying compliant with any agreements, policies, and standards Walmart sets forth is crucial to being a successful Walmart marketplace seller. By making sure you’re responding to customer messages quickly and completely (not letting any inquiries fall through the cracks), you can help keep your seller performance up to par.
Note: Stay aware of any new policies, requirements, or tips and best practices for sellers by checking the Walmart Seller Center.
Improve team collaboration and performance
Work together like never before, thanks to features like auto-assign, internal notes, and @mention. Our solution helps your team collaborate smoothly on resolving inquiries, all while knowing who needs to do what (or who has done what).
Get set up in no time
We’ve made linking your Walmart account to eDesk a breeze. The seamless integration can be set up in just a few minutes. Plus, our support team is always on hand if you have any questions or need help.
Top Resources for Walmart Sellers
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