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February 2025 update: eDesk leads the pack

You can now handle all TikTok Shop order adjustment actions (as in cancellations, refunds, returns, and replacements) directly in eDesk. Goodbye hopping between multiple tools and windows, hello smooth, streamlined customer interactions. N.B. None of our competitors offer this.

All your multichannel messages, in just one place

Say Goodbye to managing countless logins and tabs. eDesk lets you consolidate customer messaging from TikTok Shop and everywhere else you sell into one smart inbox, with customer and order data built into every ticket.

Stay compliant with TikTok Shop seller policies

Missing TikTok Shop SLAs can damage your reputation as a seller. Set custom SLA timers to keep compliance top of mind for your agents. Use our advanced smart inbox to prioritize, sort, filter and assign tickets based on their time left to solve. Don’t settle for less than exceptional marketplace performance.

AI automation designed to drive eCommerce revenue

Elevate your customer support experience with advanced AI capabilities, the ultimate aide to help boost agent efficiency. Utilize AI-driven ticket summaries, sentiment analysis, AI-assisted replies, HandsFree auto responses and more, to reduce support center costs, enhance speed, and elevate customer engagement.

Resolve complex queries faster with premier collaboration features

Get help quickly by mentioning a colleague directly in the ticket thread or use eDesk’s Internal Share feature to loop in non-eDesk users. Escalate to warehouse staff or couriers or suppliers, with the full context and order information for quick resolution.

The simple way to manage TikTok Shop support

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