Magento
Share the load with your team. Solve support issues faster. Automate at the right moments. And do it all from one support tool, across multiple support channels. That’s eDesk at its core.
_kuUh6q50wp.jpeg?w=1440&fm=webp)
Top-rated eCommerce support platform on Trustpilot
Stop wasting time on repeat questions or information gathering
With eDesk’s Customer View, you’ll get the full context of your shoppers’ order and conversation history.
And our easy-to-use, customizable AI templates make responding to frequent questions faster and more accurate. This allows your support agents to exceed expectations in a fraction of the time.
Automate where you can, to spend time where it really matters
Work smarter not harder by reducing response times, increasing efficiency and productivity, and eliminating repetitive tasks with our built in automations, so you can focus on growing your business.
Provide truly personalized experiences – at scale
How can personalization help your eCommerce business retain customers? With eDesk you can use personalization to tailor a customer’s journey based on context from their previous behavior and their segmentation into categories such as new customer, repeat customer, VIP, etc.
This custom experience encourages loyalty, and gives your customers the confidence to repurchase and leave great reviews.
Share the load
With all of your support channels in one tool, you’ll be able to automatically assign tickets based on expertise and sales cycle, separate logistics issues from product questions, or focus on pre-sales queries.
Plus, you can consolidate all of your channels (Magento, eBay, Amazon, Facebook, Instagram, WhatsApp, email, and more), allowing you to streamline support and respond faster to boost sales and shopper loyalty.
eDesk will help you ...
Centralize all of your support
Easily meet SLAs and deliver extraordinary customer support for all your channels from within one intuitive dashboard, built for team collaboration.
Automate more than you ever thought possible
Reduce response times, increase efficiency and productivity, and eliminate repetitive tasks with our built-in automations.
Utilize Live Chat for higher conversions and more sales
Use Live Chat and it’s additional features, such as chat prompts and self-service links, to boost your business and build better relationships.
Save agent and shopper time with a 360° view of customers
Support the customer, not just the ticket. eDesk shows a full support and order history for every client, enabling smarter decisions and better relationships.
Stay on top of key support metrics and trends
Powerful built-in reports help you analyze, understand and share key metrics about your support team, your customers, products and sales.
Breakthrough the language barrier
No matter your or your customer’s native tongue, always speak confidently to each other with our auto-translation automation
Seamless Support Across 250+ Sales Channels - Wherever You Sell, We Connect!
eDesk natively connects with over 250+ leading apps
Discover More
Klaviyo
Create seamless, timely and personalized marketing campaigns in Klaviyo with eDesk