Klaviyo
Want to increase customer satisfaction and boost sales? Leverage eDesk’s customer service data within Klaviyo to create truly seamless and personalized customer communications.
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Powering support for thousands of eCommerce businesses worldwide
Top-rated eCommerce support platform on Trustpilot
Leverage support data to create personalized campaigns
Unleash the full potential of your customer data to generate highly personalized customer communications. Enrich your Klaviyo marketing campaigns with granular customer support data from eDesk, including purchase history, order value, customer sentiment, ticket status and more!
Unlock more conversions with the right message at exactly the right time
Want to exclude customers with open support tickets from promotional campaigns or reward VIP’s? With eDesk, you can create custom rules to automatically trigger campaigns in Klaviyo, allowing you to build highly targeted messaging that resonates and drives conversion.
Automate sentiment based campaigns to win back unhappy customers
Have you received a negative CSAT response from a VIP customer? With our Klaviyo integration you can automatically trigger winback campaigns for unhappy customers.
Simply create a rule in eDesk, set the conditions to include ‘negative CSAT response’ and ‘VIP customer’, craft a special offer message that’s sure to convert, and let our integration take care of the rest.
Take control of your Klaviyo campaigns with increased customization
When it comes to leveraging customer service data, eDesk’s integration with Klaviyo offers the highest level of customization on the market.
Not only does the integration come with out-of-the-box rule-based triggers for Klaviyo events, eDesk’s extensive range of customizable message rules provides increased control over the information sent to Klaviyo, enabling you to trigger timely customer communications in Klaviyo based on specific customer service criteria.
Connecting Klaviyo with eDesk is a breeze
eDesk’s seamless integration with Klaviyo can be set up in just a few minutes with 3 simple steps.
Simply generate an API key in Klaviyo
Download the Klaviyo app from the eDesk app store
Input your Klaviyo API key and start automating instantly!
Plus, our support team is always on hand if you have any questions.
More eDesk Features that eCommerce Sellers Love
eDesk makes eCommerce customer support easy. Here are a few more of our help desk software’s features, tools, and advantages:
Filtered Mailbox
Create personalized filters to handle messages more seamlessly. For example, you can create a filter for cancellation-related tickets so your team can address them effectively.
Customer View
See your customers, orders, tickets, tracking numbers, total order value (TOV), and more all in one place with eDesk’s Customer View.
Ticket Tagging
Use ticket tagging to label, group, and organize your Shopify tickets. This information can help you gain granular insights into brands, products, and webstores–allowing for improved reporting and mailbox filtering.
SLA Management
Set your Shopify SLAs and give your team realistic targets for responding to customers. With eDesk, you can create customized rules to update SLA targets based on ticket type, order status, customer segmentation, and more.
Insights
eDesk offers insights on SLA compliance, channel stats, products and more. Monitor things like SLA performance and breaches, how you’re performing by channel, and which products result in the most tickets –so you can update your strategies accordingly.
Social Media, Marketplace, and Other Integrations
With 200+ marketplace, social media, and other integrations, eDesk lets you connect anywhere you serve customers. Take care of messages from customers on Facebook, Shopify, Walmart, Amazon, WhatsApp, and more, all from one inbox.
eDesk Talk
Need to serve customers via phone? Connect one phone number with your eDesk to allow your customer service agents to make and receive calls. This gives your team the flexibility to better serve customers, contact couriers, reach out to suppliers and warehouses, etc.
External Ticket Sharing
Easily share tickets with external parties, such as suppliers and shipping carriers. Third parties can reply directly on the ticket, for faster customer support and better consolidation of information.
Knowledge Bases
Did you know 81% of customers prefer to solve issues on their own, and 91% say they would use a knowledge base if it met their needs (according the Harvard Business Review)? eDesk’s knowledge base enables you to build your own self-service help center so customers can easily find the answers they seek.
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