Powering support for thousands of eCommerce businesses worldwide

"It’s so easy to integrate, and to have all of your customer queries all in one place from all the different places you sell - is just a dream"

Read their story

Susie Waghorn

Head of Customer Service, Wetsuit Outlet

"With eDesk, we’ve experienced improved response times, enhanced customer satisfaction, and streamlined communication, all of which are critical factors in the competitive e-commerce landscape"

Stop wasting time on repeat questions or information gathering

With eDesk’s Customer View, all customer and order details are displayed on a single screen—no need to search through multiple tabs.

Customizable AI templates make it easy to respond to common queries quickly, helping your team work more efficiently and deliver faster, high-quality support.

Make updates to Shopify orders more easily

Connecting your Shopify account to eDesk’s customer support software doesn’t just make it easier for your team to stay on top of messages. With our updated integration, making order adjustments is easier than ever. Action returns, cancellations and even create duplicate shopify orders for item replacements directly from eDesk. This is just one more way we take the hassle out of providing great customer service.

Reduce effort and improve efficiency with Automations

Our customer support tool lets you use built-in AI to reduce response times, increase efficiency, and eliminate repetitive tasks. This means your Shopify customer support team can work smarter, not harder, and you can focus on growing your business.

Use personalization to retain more customers

How can personalization help your eCommerce business retain customers? With eDesk you can use personalization to tailor a customer’s journey based on context from their previous behavior and their segmentation into categories such as new customer, repeat customer, VIP, etc.

This personalized experience gives your customers the confidence to repurchase and leave great reviews. Improved customer satisfaction and better brand loyalty? That’s good for business.

Encourage better team collaboration

With all of your support channels in one tool, you’ll be able to automatically assign tickets based on expertise and sales cycle, separate logistics issues from product questions, or focus on pre-sales questions.

Seamless Support Across 250+ Sales Channels - Wherever You Sell, We Connect!

eDesk natively connects with over 250+ leading apps

See all integrations

Discover More

Bigcommerce

Share the load with your team. Solve support issues faster. Automate at the right moments. And do it all from one support tool, across multiple support channels. That’s eDesk at its core.

Webstore

woocommerce

Do it all from one support tool, across multiple support channels. That’s eDesk at its core.