Over 2,000 Wish Sellers use eDesk daily

Use Wish data to exceed customer expectations

Display all your Wish messages and other eCommerce and social channel information in one place, so your customer support agents can prioritise tickets, and have all the information they need on-hand to respond faster to customer queries faster.

Everything in one place

With all your Wish customer messages and order information in one place, your Support Team can easily prioritise tickets and respond faster to customer queries from one shared mailbox.

Increased efficiency with AI responses

Respond to customers in seconds, even during busy sales periods and out of hours. Our fully customisable templates, auto-replies and one-click responses use AI to prepopulate messages so your support agents can easily meet SLAs and comply with Wish’s policies.

Global markets, in local language

Our auto-translation feature helps international sellers support foreign language marketplaces with automatically generated professional translations for incoming and outgoing support messages.

Team collaboration like never before

With auto-assign, internal note and @mention functionality, customer support teams can easily work together to resolve Wish tickets more more effectively and efficiently.