Built for eCommerce & Powered by AI
Exceptional customer support
Explore eDesk
Seamless, Intelligent, and Scalable Support with eDesk AI
We use generative AI to transform ecommerce support, automating responses and enhancing customer satisfaction.
Customise without compromise
We built eDesk for our customers who strive to work with intention, not interruption, and where productivity flows from focus, not frenzy.
AI Chatbot
Built for eCommerce, our AI chatbot can answer queries on products, orders and much more
eDesk AI
Achieve 4x improved productivity with next generation AI-driven & rule-based automations
Customer View
Quickly access customer order and conversation history within the customer view and ticket
Measure
Powerful built-in reports provide insights into key metrics for support, customers, products, and sales
Reviews
Enhance brand reputation with automated review requests and management of negative feedback
Knowledge Base
Reduce customer queries by up to 30% with Knowledge Base articles published on your website
Powering businesses of all shapes and sizes
Integrations
Seamless Support Across 300+ Sales Channels - Wherever You Sell, We Connect!
eDesk natively connects with over 300+ leading apps
What people think
How Sennheiser slashed response times by 61% as new ticket volumes surged by 24%
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Brandon Beckham
eCommerce Support Specialist
See how Ava, eDesk's AI Chatbot, answers 70%+ of WaveSpa's customer queries in an instant
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Tom Jeffrey
Creative Director & Co-Founder
40%increase in sales
With eDesk, we’ve experienced improved response times, enhanced customer satisfaction, and streamlined communication, all of which are critical factors in the competitive e-commerce landscape.
Prabhat Rai
Co-Founder
How eDesk helped Sauder create a connected customer experience resulting in 98% CSAT score
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38%reduction in response time
The tickets are automatically translated in their inboxes and auto-translated responses go back to our customers.
Susie Waghorn
Head of Customer Service
Streamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
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