Achieve 4x improved productivity with next generation AI-driven & rule-based automations
Create happier, more high-performing teams with eDesk’s AI-powered automations AND happier, more satisfied customers with rapid and personalized responses to queries 24/7.
Features you (and your team) will love
SLA Management
Set your SLAs and give your team realistic targets for responding to customers.
Filtered Mailbox
Create personalized filters so that you and your team can address messages more seamlessly.
Ticket Tagging
Improve reporting and mailbox filtering by labelling, grouping, and organizing your tickets.
Customer View
See your customers, orders, tickets, tracking numbers, total order value, and more all in one place.
Knowledge Bases
Let customers easily find the answers they seek by building your own self-service help center.
250+ Integrations
With 250+ integrations, eDesk lets you connect anywhere, all from one smart inbox.
eDesk Talk
Connect one phone number with your eDesk to allow your customer service agents to make and receive calls.
External Ticket Sharing
Easily share tickets with external parties, such as suppliers and shipping carriers.
Boost your team’s output by up to 73% with AI Smart Reply
Smarter, faster and more personalised customer support is now yours, thanks to eDesk AI Smart Reply. Our powerful AI feature instantly drafts replies with a single click so agents can resolve up to 73% more customer queries across all your channels. With built-in understanding of order tracking and ticket context, AI Smart Reply delivers relevant, on-point responses that allow you to scale support, reduce overall training costs for your team and create better customer experiences.
Gain up to 46% efficiency in everyday support tasks with eDesk AI
eDesk AI saves agents hours of time by analyzing all queries and getting essential information in front of the right people, instantly. Our AI Agent Assist features remove the tedious and repetitive tasks from everyone’s to-do lists, allowing the team to focus on impactful actions that provide fast resolutions to customers. Improve team morale and productivity by ending manual effort on tasks that can be automated more quickly and accurately with AI.
free demo
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See how 5K+ eCommerce sellers use eDesk to cut support times in half and increase sales.
"It’s so easy to integrate, and to have all of your customer queries all in one place from all the different places you sell - is just a dream"
Susie Waghorn
Head of Customer Service, Wetsuit Outlet"With eDesk, we’ve experienced improved response times, enhanced customer satisfaction, and streamlined communication, all of which are critical factors in the competitive e-commerce landscape"
Prabhat Rai
Co Founder, Life InteriorsMake all of your customers feel heard with personalization that can scale
Statistics show that 44% of customers will become repeat buyers if they are offered personalized support (Segment Report). With eDesk, personalization in your support is automatic. Customer, order, and shipping details are instantly added to customer responses. With the help of AI, agents are served suggested responses based on a customer’s analyzed sentiment – ensuring the right tone every time.
Smart tools to help your agents communicate more effectively
Do your customer support agents spend too much time trying to craft the perfect customer response? The AI Composer helps agents compose a draft response and instantly change the tone, rephrase, or expand messages to customers with just a few clicks.
eDesk’s AI Translation tool detects languages outside of the set main language, translating into agents’ native language, and providing a summary of that translation, instantly. Your agents will never be at a loss for words again, no matter where your customers are.
Even go completely HandsFree
When a message comes into eDesk, we use advanced AI and years of eCommerce experience to classify it into one of 20+ categories that represent the most common questions asked by buyers – all with 95%+ accuracy. Based on AI Classification, support agents can choose from templated responses or automatically send a reply – HandsFree – without ever touching the ticket. You maintain complete control.
FAQs
See how eDesk can improve your CX, your way
Streamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
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