Reap the rewards of exceptional customer support with great customers reviews
eDesk’s Feedback module enables you to send smart selective review requests to happy customers only, on Google My Business, Trustpilot, eBay, amazon and other webstores and marketplaces – Boosting your 5-star reviews for rapid and profitable growth.
Boost your reviews and brand reputation
Send smart selective feedback requests
Customizable rule conditions can be used to target specific customers, products or geographies with review requests. Rules can be based on factors, such as on-time delivery, previous positive reviews, product purchased and lots more, to strategically boost your 5 star ratings.
Customize and personalize review requests for an impactful brand experience
Use proven email templates and insert your logos and product images, or create your own emails tailored to your brand. Personalize emails with smart dynamic placeholders for customer name, product name and more.
Proactively manage expectations ahead of unfavorable events
Use eDesk’s mailbox to easily send messages that preempt issues such as delayed delivery that may result in complaints. This resets customer expectations and lets them know you care, reducing the likelihood of a negative review.
Leverage open ticket data to ensure you never request reviews from unhappy customers
When a customer has an open customer service ticket in your eDesk mailbox, custom rules can be configured to automatically exclude these customers from receiving review requests, or allow your agents to manually exclude customers if they sense they are unhappy.
Auto generate and assign negative feedback tickets for efficient resolution.
When a negative review is received in Feedback, you can set up custom rules to auto generate a new customer support ticket in your mailbox and immediately funnel these to the right agents, so you can reach out and resolve issues and turn things around.
Features you (and your team) will love
SLA Management
Set your SLAs and give your team realistic targets for responding to customers.
Filtered Mailbox
Create personalized filters so that you and your team can address messages more seamlessly.
Ticket Tagging
Improve reporting and mailbox filtering by labelling, grouping, and organizing your tickets.
Customer View
See your customers, orders, tickets, tracking numbers, total order value, and more all in one place.
Knowledge Bases
Let customers easily find the answers they seek by building your own self-service help center.
250+ Integrations
With 250+ integrations, eDesk lets you connect anywhere, all from one smart inbox.
eDesk Talk
Connect one phone number with your eDesk to allow your customer service agents to make and receive calls.
External Ticket Sharing
Easily share tickets with external parties, such as suppliers and shipping carriers.
"It’s so easy to integrate, and to have all of your customer queries all in one place from all the different places you sell - is just a dream"
Read their story
Susie Waghorn
Head of Customer Service, Wetsuit Outlet"With eDesk, we’ve experienced improved response times, enhanced customer satisfaction, and streamlined communication, all of which are critical factors in the competitive e-commerce landscape"
Read more customer stories
Prabhat Rai
Co Founder, Life InteriorsFAQs
See how eDesk can improve your customer experience, your way
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