Aircall
eDesk’s seamless Aircall integration helps you connect incoming and outbound voice calls, with email, chat, and social queries, all in one power-packed Helpdesk.
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Over 1,000 Aircall Sellers use eDesk daily
Use Aircall data to maximise customer satisfaction
Seamlessly make and receive calls within eDesk within eDesk so so you can keep all your customer records up to date and view all your customers’ interactions and order details in one place.
Everything in one place
When you connect Aircall with eDesk, you can view current and historic calls, add notes in real-time and attach customer information such as the email and order, so you can keep a consistent record of all your customers’ interactions in a single place.
Speed up response times
eCommerce sellers like you can provide great customer support faster than ever by connecting all voice, email, chat and social interactions with related order and fulfillment information and putting it at their support agents’ fingertips.
First contact resolution
Aircall’s cloud infrastructure means calls can be distributed evenly amongst support agents, and our Smart Inbox connects current information with every previous interaction the customer has had, to enable more productive conversations and the first contact resolution buyers crave.
Seamlessly integrate with countless other channels
eDesk natively integrates with 200+ marketplaces, webstores and fulfillment channels. Forget logging into multiple marketplace mailbox—eDesk centralises all of your customer support queries from all your channels in one place.
Seamless Support Across 250+ Sales Channels - Wherever You Sell, We Connect!
eDesk natively connects with over 250+ leading apps
