Do you sell online via multiple channels? Tired of logging into various accounts to check for messages? Our eCommerce help desk software consolidates all your messaging into one smart inbox. Connect through our Facebook integration to crush your social media customer support (all while saving time and reducing manual effort).
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Spend less time and effort on customer service
If you're selling on multiple platforms like Amazon, eBay, or your website, managing customer messages across all of them can be time-consuming. eDesk simplifies this by combining messages from all your channels into one smart inbox, allowing you to view and respond from a single, organized dashboard.
Uplevel your social customer service
When you connect Facebook Messenger to eDesk, you will begin receiving all of your Facebook messages in your eDesk dashboard. No more having to log into the Facebook Messenger app or worrying that social media messages will fall through the cracks. This helps you stay aware of every inquiry, reduce response rates, and provide better customer service.
eDesk makes us more efficient as a team. We can now handle support tickets five times faster than with our previous helpdesk solution.
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Stop sharing your Facebook login with staff
Our Facebook integration removes the complexity of granting multiple users access to your company’s Facebook business page. Just set your customer service representatives up as users in eDesk, and they can view and reply to Facebook Messenger messages. No more sharing your login information or having multiple people with admin access to your Facebook page.
Encourage better team collaboration
Our shared inbox makes it easier for your customer service reps to work as a team. Auto-assign, internal note, and @mention features help remote colleagues to work collaboratively, effectively, and efficiently to resolve customer queries faster.
Encourage customer engagement and boost your public image
With the eDesk Facebook integration, you can view and reply to wall posts and comments in real-time. This is especially useful if there are ever any customer complaints on your Facebook page. By using eDesk, you’ll know about all comments immediately and can work to resolve any issues while protecting your public image.
Join over 5,000 eCommerce sellers using eDesk tools to delight customers and unlock growth
eDesk is a powerful help desk for eCommerce retailers and online sellers. It centralizes the customer messages from your own website, marketplaces and all your social media channels into a simple dashboard that your team will love.
No more customer issues falling through the cracks
eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again. Plus, you can dramatically reduce your odds of receiving negative feedback.
Handle increased customer messages with ease
From holidays to sales, every seller faces times that are busier than others. eDesk helps businesses deal with this increased volume of tickets through both its automated and one-click response features.
Improve team performance with better reporting
eDesk’s reporting feature helps you plan and improve your customer service approach through our team performance metrics. This enables you to identify peak support and ticket volume times. With this information, you can ensure that you maintain speedy response times and resolve every query.
Increase positive reviews and make more sales
eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.
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