BigCommerce
Share the load with your team. Solve support issues faster. Automate at the right moments. And do it all from one support tool, across multiple support channels. That’s eDesk at its core.
Our help desk powers support for thousands of eCommerce businesses worldwide
Stop wasting time on repeat questions or information gathering
With eDesk’s Customer View, you’ll get the full context of your shoppers’ order and conversation history.
And our easy-to-use, customizable AI templates make responding to frequent questions faster and more accurate. This allows your support agents to exceed expectations in a fraction of the time.
Automate where you can, to spend time where it really matters
Work smarter not harder by reducing response times, increasing efficiency and productivity, and eliminating repetitive tasks with our built in automations, so you can focus on growing your business.
Rated 4.6/5 stars in hundreds of reviews
Read why founders, CEOs, COOs, customer support and customer experience teams all love eDesk.
"eDesk makes us more efficient as a team. We can now handle support tickets five times faster than with our previous helpdesk solution. With eDesk, we can instantly reply to customers on Facebook and through Live Chat, which helps turn queries into sales."
Right Deals
UK"For us, eDesk is a one and done customer support solution. You can answer any customer question from one screen and even employees who are not digital natives find it easy to use."
Sauder
FurnitureProvide truly personalized experiences – at scale
How can personalization help your eCommerce business retain customers? With eDesk you can use personalization to tailor a customer’s journey based on context from their previous behavior and their segmentation into categories such as new customer, repeat customer, VIP, etc.
This custom experience encourages loyalty, and gives your customers the confidence to repurchase and leave great reviews.
Share the load
With all of your support channels in one tool, you’ll be able to automatically assign tickets based on expertise and sales cycle, separate logistics issues from product questions, or focus on pre-sales queries.
Plus you can consolidate all of your channels (BigCommerce, eBay, Amazon, Facebook, Instagram, WhatsApp, email, and more), allowing you to streamline support and respond faster to boost sales and shopper loyalty.
Seamless Support Across 250+ Sales Channels - Wherever You Sell, We Connect!
eDesk natively connects with over 250+ leading apps
