Outlook
By connecting your Outlook account to eDesk, you will have access to all your emails alongside messages from other sales and communications channels to help your Support Team stay on top of tickets and respond directly from eDesk. You can connect all your Outlook email accounts so you can prioritize tickets, have all the information you need on-hand and respond faster to customer queries from one shared mailbox. All emails will continue to be delivered to your Outlook account.
Benefits
- Save time and effort by centralizing all emails into eDesks smart unified inbox
- Prioritize and assign Outlook tickets to agents based on query type, response time and more to ensure customer expectations are met.
- Improve team collaboration with the internal notes, and @mention features in eDesk to help remote colleagues to work collectively to resolve queries.
- Map individual Outlook folders to individual channels in eDesk so your agents can focus on actioning relevant tickets
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Gmail
Automatically forward emails from Outlook into eDesk.
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