eDesk Chat

Take your customer care to the next level with eDesk’s Live Chat! Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to set up for your customers, and it empowers your team to resolve issues quickly and efficiently, boosting customer satisfaction, loyalty, and advocacy. Your customers will see a Chat icon on your website or webstore. You can customize its colour to suit your own branding.

Connect eDesk Chat

Benefits

With all the information they need at their fingertips, your support team can easily resolve issues via Live Chat, dramatically increasing the chances of making a sale.
Live Chat streamlines your agents’ workloads by providing context before a conversation even starts.
Our Chat Prompts maximize your sales opportunities by engaging web store visitors at the peak of their buying journey.
Increase sales and reduce chat tasks for your support team by adding popular self service links to your chat widget.

Discover More

Google My Business

Convert great customer service into reviews. Automatically.

Decathlon

Streamline Decathlon customer support with centralized customer and operator communications in eDesk.

Rithum

Connecting Rithum to eDesk will equip you with all the context you need to achieve positive outcomes for your customers. Reply to queries from your Rithum channels directly in eDesk and get visibility of order data including returns and cancellations your customers have made alongside the ticket in eDesk. You can also use the eDesk Rithum integration to connect 1 additional channel that eDesk doesn’t support natively. Sync and view order details in Rithum directly inside eDesk.