Dormify
Deliver seamless customer support on Dormify with eDesk. By connecting your Dormify account to eDesk, you can consolidate messages, orders, and essential information from Dormify and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About Dormify
Dormify is THE destination for designing and outfitting a college dorm room, teen bedroom, or small apartment. The company designs, manufactures, and curates a broad selection of high quality, unique and affordable on-trend décor to personalize small living spaces. The brand’s integration of styling assistance with its omnichannel marketplace has made Dormify a cult-favorite brand for a powerful, loyal Gen Z audience.How does Dormify work with eDesk?
Once you connect your Dormify to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect Dormify to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.What are the benefits of using the Dormify app?
Connecting your Dormify account to eDesk will allow you to see all your buyer messages from that Dormify account directly in your eDesk Mailbox.
You will also see the relevant Dormify customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Dormify will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
- A centralized inbox for all apps
- Real-time dynamic Insights
- Full team and Dormify channel reporting
- Built in auto replies
- Manage your Dormify marketplace SLAs
- Auto-translate your messages
- Respond faster with snippets and templates
Benefits
- Use eDesks smart inbox to effectively manage Dormify SLAs. Automatically centralize and prioritize expiring tickets from Dormify and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Dormify centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Dormify.
- Utilize comprehensive reporting features to analyze support performance for Dormify against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Dormify marketplace.
