Amazon
Deliver seamless customer support across 21 Amazon marketplaces: US, UK, France, Germany, Spain, Italy, Australia, Belgium Brazil, Canada, India, Japan, Mexico, Turkey, UAE, Singapore, Netherlands, Sweden, Saudi Arabia, Egypt, and Poland. By connecting your Amazon store to eDesk, you can consolidate orders, messages, delivery times, returns and refund details in one place to help your Support Team stay on top of tickets. Spend less time and effort on your customer support, all while delighting shoppers and improving response rates.
About Amazon
Amazon is one of the biggest marketplaces in the world. eDesk seamlessly connects with 18 Amazon marketplaces: US, UK, France, Germany, Spain, Italy, Australia, Brazil, Canada, India, Japan, Mexico, Turkey, UAE, Singapore, Netherlands, Sweden and Poland. Send and receive messages to and from your Amazon customers and display SLA, order, and FBA tracking data from the 18 different Amazon marketplaces.Amazon and eDesk
eDesk seamlessly connects with 18 Amazon marketplaces: US, UK, France, Germany, Spain, Italy, Australia, Brazil, Canada, India, Japan, Mexico, Turkey, UAE, Singapore, Netherlands, Sweden and Poland. Once you connect your Amazon account to eDesk, it will display all your orders, messages, delivery times, returns and refund details in one place to help your Support Team stay on top of tickets. You can connect all your Amazon marketplaces so you can prioritise tickets, have all the information you need on-hand and respond faster to customer queries from one shared mailbox.What are the benefits of using the Amazon app?
Connecting your Amazon account to eDesk will allow you to see all your buyer messages from that Amazon account directly in your eDesk Mailbox.
You will also see the relevant Amazon customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Amazon will be displayed within your eDesk account too.
Benefits
- Automatically prioritize expiring tickets from Amazon in eDesk to comply with Amazon’s policies and avoid account deactivation
- Equip your agents with the context needed to provide quick and informed responses with all Amazon customer and order data automatically attached to each eDesk ticket
- Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
- Leverage built-in AI translation and automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer and order data from Amazon
- Utilize comprehensive reporting features to analyze support performance for Amazon against other channels, make data-driven decisions, and enhance overall efficiency.
