Wish
Deliver seamless customer support on Wish with eDesk. By connecting your Wish account to eDesk, you can consolidate messages, orders, and essential information from Wish with data from your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
Benefits
- Automatically prioritize expiring tickets from Wish in eDesk’s Smart Inbox to effectively manage Wish SLAs and meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Wish.
- Utilize comprehensive reporting features to analyze support performance for Wish against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Wish marketplace.
