Best Buy Canada
Deliver seamless customer support on Best Buy Canada with eDesk. By connecting your Best Buy Canada account to eDesk, you can consolidate messages, orders, and essential information from Best Buy Canada and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About Best Buy Canada
Best Buy is the largest specialty retailer in the United States consumer electronics retail industry. Specializing in electronics, computers, appliances, cell phones, and video games, Best Buy have more than 1,000 stores and about 100,000 employees in the United States and Canada.How does Best Buy Canada work with eDesk?
Once you connect your Best Buy Canada to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect Best Buy Canada to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.What are the benefits of using the Best Buy Canada app?
Connecting your Best Buy Canada account to eDesk will allow you to see all your buyer messages from that Best Buy Canada account directly in your eDesk Mailbox.
You will also see the relevant Best Buy Canada customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Best Buy Canada will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and Best Buy Canada channel reporting
Built in auto replies
Manage your Best Buy Canada marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templatesBenefits
- Use eDesks smart inbox to effectively manage Best Buy Canada SLAs. Automatically centralize and prioritize expiring tickets from Best Buy Canada and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Best Buy Canada centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Best Buy Canada.
- Utilize comprehensive reporting features to analyze support performance for Best Buy Canada against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Best Buy Canada marketplace.
