Voelkner Re-in
Deliver seamless customer support on Voelkner Re-in with eDesk. By connecting your Voelkner Re-in account to eDesk, you can consolidate messages, orders, and essential information from Voelkner Re-in and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About Voelkner Re-in
Voelkner.de is more than an average online shop. More than 6.4 million satisfied customers look forward to a diverse and generous selection of items from the areas of electrical engineering, tools, IT and household.
How does Voelkner Re-in work with eDesk?
Once you connect your Voelkner Re-in to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect Voelkner Re-in to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Voelkner Re-in app?
Connecting your Voelkner Re-in account to eDesk will allow you to see all your buyer messages from that Voelkner Re-in account directly in your eDesk Mailbox.
You will also see the relevant Voelkner Re-in customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Voelkner Re-in will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps Real-time dynamic InsightsFull team and Voelkner Re-in channel reporting
Built in auto replies
Manage your Voelkner Re-in marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates
Benefits
- Use eDesks smart inbox to effectively manage Voelkner Re-in SLAs. Automatically centralize and prioritize expiring tickets from Voelkner Re-in and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Voelkner Re-in centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Voelkner Re-in.
- Utilize comprehensive reporting features to analyze support performance for Voelkner Re-in against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Voelkner Re-in marketplace.
