Superdrug

Benefits

• Use eDesks smart inbox to effectively manage Superdrug SLAs. Automatically centralize and prioritize expiring tickets from Superdrug and other sales channels in eDesk to meet customer expectations
• Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
• Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Superdrug centrally, when operator intervention is necessary.
• Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Superdrug.
• Utilize comprehensive reporting features to analyze support performance for Superdrug against other channels, make data-driven decisions, and enhance overall efficiency.
• Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Superdrug marketplace.