Superdrug
Deliver seamless customer support on Superdrug with eDesk. By connecting your Superdrug account to eDesk, you can consolidate messages, orders, and essential information from Superdrug and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
Benefits
- Use eDesks smart inbox to effectively manage Superdrug SLAs. Automatically centralize and prioritize expiring tickets from Superdrug and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Superdrug centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Superdrug.
- Utilize comprehensive reporting features to analyze support performance for Superdrug against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Superdrug marketplace.
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