Bol

Benefits

• Use eDesk's smart inbox to automatically centralize and prioritize customer support notifications from Bol.com and messages from other sales channels in eDesk to meet customer expectations.
• Equip your agents with the context needed to provide quick and informed responses with customer data automatically attached to each eDesk ticket.
• Collaborate with other agents in the eDesk ticket for efficient resolution.
• Harness the power of automated message rules to auto-categorize, prioritize and assign messages from Bol.com for efficient resolution.
• Get smart insights into your Bol.com transactions and customer interactions and compare with other sales channels for a deeper understanding of your business.