Joules
Deliver seamless customer support on Joules with eDesk. By connecting your Joules account to eDesk, you can consolidate messages, orders, and essential information from Joules and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About Joules
Joules is a British clothing company selling clothing and homeware products that are inspired by British country lifestyles.
How does Joules work with eDesk?
Once you connect your Joules to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect Joules to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Joules app?
Connecting your Joules account to eDesk will allow you to see all your buyer messages from that Joules account directly in your eDesk Mailbox.
You will also see the relevant Joules customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Joules will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps Real-time dynamic InsightsFull team and Joules channel reporting
Built in auto replies
Manage your Joules marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates
Benefits
- Use eDesks smart inbox to effectively manage Joules SLAs. Automatically centralize and prioritize expiring tickets from Joules and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Joules centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Joules.
- Utilize comprehensive reporting features to analyze support performance for Joules against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Joules marketplace.
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