Catch
Deliver seamless customer support on Catch with eDesk. By connecting your Catch account to eDesk, you can consolidate messages, orders, and essential information from Catch and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About Catch
Catch Group is one of Australia’s leading eCommerce organizations, with a track record of growth that has helped its brands become household names. Its sites have become one-stop shops for Australian consumers, offering a range of categories from fashion and beauty to groceries and pet supplies.How does Catch work with eDesk?
Once you connect your Catch to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect Catch to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.What are the benefits of using the Catch app?
Connecting your Catch account to eDesk will allow you to see all your buyer messages from that Catch account directly in your eDesk Mailbox.
You will also see the relevant Catch customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Catch will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and Catch channel reporting
Built in auto replies
Manage your Catch marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templatesBenefits
- Use eDesks smart inbox to effectively manage Catch SLAs. Automatically centralize and prioritize expiring tickets from Catch and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Catch centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Catch.
- Utilize comprehensive reporting features to analyze support performance for Catch against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Catch marketplace.
