Coppel
Deliver seamless customer support on Coppel with eDesk. By connecting your Coppel account to eDesk, you can consolidate messages, orders, and essential information from Coppel and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About Coppel
Coppel is a Mexico-based retail chain that is one of the largest retailers in the world. Coppel sells a vast range of products that includes electronics, fashion, homewares, furniture, musical instruments, vehicles, and more.How does Coppel work with eDesk?
Once you connect your Coppel to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect Coppel to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.What are the benefits of using the Coppel app?
Connecting your Coppel account to eDesk will allow you to see all your buyer messages from that Coppel account directly in your eDesk Mailbox.
You will also see the relevant Coppel customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Coppel will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and Coppel channel reporting
Built in auto replies
Manage your Coppel marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templatesBenefits
- Use eDesks smart inbox to effectively manage Coppel SLAs. Automatically centralize and prioritize expiring tickets from Coppel and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Coppel centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Coppel.
- Utilize comprehensive reporting features to analyze support performance for Coppel against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Coppel marketplace.
