Maisons du Monde
Deliver seamless customer support on Maisons du Monde with eDesk. By connecting your Maisons du Monde account to eDesk, you can consolidate messages, orders, and essential information from Maisons du Monde and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About Maisons du Monde
Maisons Du Monde is a French retail chain that specialises in home decor and furniture. Maisons Du Monde operates 350 stores across Europe and the USA and has a busy e-commerce marketplace offering products that compliment its brand.How does Maisons du Monde work with eDesk?
Once you connect your Maisons du Monde to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect Maisons du Monde to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.What are the benefits of using the Maisons du Monde app?
Connecting your Maisons du Monde account to eDesk will allow you to see all your buyer messages from that Maisons du Monde account directly in your eDesk Mailbox.
You will also see the relevant Maisons du Monde customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Maisons du Monde will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and Maisons du Monde channel reporting
Built in auto replies
Manage your Maisons du Monde marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templatesBenefits
- Use eDesks smart inbox to effectively manage Maisons du Monde SLAs. Automatically centralize and prioritize expiring tickets from Maisons du Monde and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Maisons du Monde centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Maisons du Monde.
- Utilize comprehensive reporting features to analyze support performance for Maisons du Monde against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Maisons du Monde marketplace.
