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Build a searchable help library with ease.

The intuitive document editor makes it super easy for you to publish a library of help articles that ensure your customers have instant access to the on-brand information they need, even during busy periods, out of hours and in different time zones. Assign categories, keywords, and tags to each article to effortlessly direct customers to the most relevant content in just a few clicks, eliminating the need to contact an agent altogether.

A single source of truth for agents

The intuitive document editor makes it super easy for you to publish a library of help articles that ensure your customers have instant access to the on-brand information they need, even during busy periods, out of hours and in different time zones. Assign categories, keywords, and tags to each article to effortlessly direct customers to the most relevant content in just a few clicks, eliminating the need to contact an agent altogether.

On-brand, on any device

Knowledge Base helps you publish mobile responsive content with your logo and colours so that your brand identity remains consistent on any platform. And articles are returned in internet and marketplace search results so you can connect with a wider wider audience, as well as track to Google Analytics so you can make more informed business decisions.

Maintain customer support standards

eDesk even has an option to create agent facing knowledge Bases, arming your team with the latest customer support policies, processes and other important internal information that enables them to resolve customer queries efficiently and in line with company standards every single time.

“eDesk gives what we want. The messaging system is very easy to use. I love the idea that you can set the system to automatically assign people in tickets."

Edgardo Amar

June 2017

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Sign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite.

  • Connecting a channel won’t interrupt your current processes

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  • Simple setup with assisted onboarding

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Not ready to connect a channel but still want to explore eDesk? Try our product tour.

Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace

  • Test out viewing and responding to queries

  • Get a full scope of what features and insights are available

  • Get familiar with the product to make your setup a breeze

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Let our product specialists walk you through eDesk and answer any questions

Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.

  • 1-to-1 personalized discussion with our product experts

  • Address individual team or business issues

  • Discuss any questions around integrations or setup

Speak with one of our experts

Everything eDesk has to offer, explained in only 3 minutes

Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.

  • A quick tour of the eDesk mailbox

  • Demonstration of efficiency-boosting AI features

  • A look at ticket view with all customer & order details

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