Streamline your eCommerce Business with an Intelligent AI Agent
Resolve up to 70% of web sales and service queries 24/7. Built for eCommerce, our AI agent technology combines the power of an eCommerce AI chatbot with advanced learning capabilities to answer queries on products, orders and deliver personalized experiences that drive conversion.
Never miss a sale, even after hours.
Convert more shoppers into buyers and increase AOV with more meaningful conversations. Our AI agent Ava’s deep knowledge of your products, promotions, delivery details and more, gives shoppers the answers right when they are ready to buy. By leveraging conversational AI, Ava helps your eCommerce business increase conversion rates through intelligent product recommendations and personalized support.
Ava, your dedicated AI agent, knows more, so can resolve more.
Resolve your customers’ order status inquiries, delivery questions and complex tasks in real-time. Ava is more than just an AI chatbot for eCommerce – it’s an intelligent AI agent built specifically for eCommerce and securely connects with your data, which includes: order data, support and product content, FAQs, blogs PLUS your brand’s unique tone of voice. Unlike simple rule-based systems, our generative AI technology continuously learns from each interaction.
Have multiple brands in different regions?
No problem! Aucun problème! Kein Problem! Ningún problema! Ava’s multi-brand, multi-store and multilingual capabilities ensure you can support customers across all your D2C sales channels and seamlessly escalate unresolved queries to a central team. Our eCommerce AI agent works tirelessly across all touchpoints, providing consistent service whether customers are browsing on mobile, desktop, or through your app.
Easy setup and customisation
Get started quickly and tailor conversation structures to your unique needs. Combining instant onboarding with a user-friendly yet powerful content hub and conversation flow manager; your team can easily launch and manage how your AI agents for eCommerce handle queries across multiple brands. Fine-tune how your AI agent responds to different scenarios, from pre-purchase questions to post-purchase support.
How are you performing, Ava?
Monitor your AI agent alongside your other team members to drive performance improvements. Quickly identify performance gaps with live insights including successful resolutions, escalations, missed escalations, training gaps and quality scores of responses, including CSAT (coming soon). Unlike traditional support solutions, our AI-powered analytics help you understand exactly how your eCommerce AI chatbot is impacting your bottom line.
ChatGPT generates the best answer based on the information you train it on
Continue to provide the highest levels of quality support to your customers, but faster. Advanced conversational AI language models and eCommerce guardrails ensure Ava asks the right questions and provides accurate on-brand answers. Scale your in-house capabilities with confidence. Our AI agent technology helps your team handle complex tasks while maintaining the personal touch your customers expect.
Don’t just take our word for it
See for yourself
Test our AI agent Ava out with a real company and see how well it can answer your questions.
Try a live demo
Happier customers means higher sales!
Cost saving
4x improved productivity Reduce handling times. Reduce resolution times. Reduce steps to resolve customer queries. Our AI-driven technology helps your team focus on high-value interactions while routine inquiries are handled by your AI agent.
Efficiency
70% instant resolution Address more pre-sales and order queries instantly. Available 24/7. Rapidly escalate to agents. See how our eCommerce AI chatbot transforms response times and customer satisfaction.
Engagement
Support 65% more shoppers One in four orders is preceded by an Ava conversation; available even when your team is not. Our AI agent works around the clock to ensure no opportunity is missed.
Sales increase
Boost revenues by +23% Increase order volume and value with comprehensive and real-time sales support. AI agents for eCommerce don’t just resolve issues – they actively drive sales through intelligent product recommendations.
How our AI Agents Work for Your eCommerce Success
Our advanced AI agent technology goes beyond basic chatbots by truly understanding your products, customers, and business goals. Through a combination of generative AI and eCommerce-specific training, Ava learns how to:
Provide personalized product recommendations based on customer preferences.
Answer complex questions about product specifications and compatibility.
Handle order status inquiries throughout the entire customer journey.
Process simple returns and exchanges without human intervention.
Upsell and cross-sell at appropriate moments in the conversation
Maintain your brand voice and values in every interaction.
The result is an AI-powered support system that not only resolves issues but actively contributes to your bottom line by improving conversion rates and increasing average order value.
Frequently asked questions
Streamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
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