WhatsApp Business

Benefits

• Automatically prioritize expiring tickets from Whatsapo in eDesk’s Smart Inbox to effectively manage SLAs and meet customer expectations
• Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
• Leverage built-in AI automations to create and send concise, personalized responses, using message templates and snippets to auto-populate relevant customer order data.
• Utilize comprehensive reporting features to analyze support performance for Whatsapp against other channels, make data-driven decisions, and enhance overall efficiency.
• Auto-translate messages for a global audience, expanding your reach and breaking language barriers