Mirakl
Deliver seamless customer support across all your Mirakl Connect marketplaces with eDesk – the only help desk with native Mirakl integration. By connecting your Mirakl account to eDesk, you can centralize messages, orders, and key data from all Mirakl-powered marketplaces alongside other sales channels, streamlining your support team's workflow. Send and receive messages directly with Mirakl customers.
Benefits
- Use eDesk’s smart inbox to manage SLAs across all your Mirakl marketplaces. Auto-prioritize expiring tickets and meet customer expectations at scale. Gain full context with every message – customer and order data from your Mirakl eCommerce channels is automatically attached to each ticket.
- Resolve issues faster with auto-ticket creation from Mirakl incidents. Message customers or Mirakl operators directly, giving your team the flexibility to act quickly when needed.
- Built-in AI automations enable personalized responses using message templates and snippets with Mirakl order data. Auto-translation helps your team support customers in 110+ countries.
- Use reporting tools to analyze support performance across Mirakl and other channels, driving smarter, data-backed decisions.
