ManoMano
Deliver seamless customer support on ManoMano with eDesk. By connecting your ManoMano account to eDesk, you can consolidate messages, orders, and essential information from ManoMano and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About ManoMano
ManoMano is a European marketplace specialising in DIY, home improvement and gardening supplies. Launched in France, it now also operates in Belgium, Germany, Italy, Spain and the UK. How does ManoMano work with eDesk? Once you connect your ManoMano to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect ManoMano to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer. What are the benefits of using the ManoMano app? Connecting your ManoMano account to eDesk will allow you to see all your buyer messages from that ManoMano account directly in your eDesk Mailbox.
You will also see the relevant ManoMano customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on ManoMano will be displayed within your eDesk account too.
Benefits
- Use eDesks smart inbox to effectively manage ManoMano SLAs. Automatically centralize and prioritize expiring tickets from ManoMano and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from ManoMano.
- Utilize comprehensive reporting features to analyze support performance for ManoMano against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the ManoMano marketplace.
