League
Deliver seamless customer support on League with eDesk. By connecting your League account to eDesk, you can consolidate messages, orders, and essential information from League and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About League
A health and wellness shopping experience powered with employer-funded access.How does League work with eDesk?
Once you connect your League to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect League to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.What are the benefits of using the League app?
Connecting your League account to eDesk will allow you to see all your buyer messages from that League account directly in your eDesk Mailbox.
You will also see the relevant League customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on League will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and League channel reporting
Built in auto replies
Manage your League marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templatesBenefits
- Use eDesks smart inbox to effectively manage League SLAs. Automatically centralize and prioritize expiring tickets from League and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or League centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from League.
- Utilize comprehensive reporting features to analyze support performance for League against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the League marketplace.
