La Redoute - eDesk Support for eCommerce

About La Redoute

La Redoute is the second biggest retailer of women's fashion in France. A well-known retail platform with an international customer base, La Redoute's marketplace specialises in fashion and home decor, and offers a further range that includes watches, jewellery, computers, and electronics.

How does La Redoute work with eDesk?

Once you connect your La Redoute to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect La Redoute to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the La Redoute app?

Connecting your La Redoute account to eDesk will allow you to see all your buyer messages from that La Redoute account directly in your eDesk Mailbox.

You will also see the relevant La Redoute customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on La Redoute will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer: A centralized inbox for all apps Real-time dynamic Insights Full team and La Redoute channel reporting Built in auto replies Manage your La Redoute marketplace SLAs Auto-translate your messages Respond faster with snippets and templates

Benefits

Use eDesks smart inbox to effectively manage La Redoute SLAs. Automatically centralize and prioritize expiring tickets from La Redoute and other sales channels in eDesk to meet customer expectations
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or La Redoute centrally, when operator intervention is necessary.
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from La Redoute.
Utilize comprehensive reporting features to analyze support performance for La Redoute against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the La Redoute marketplace.

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