Etsy
Seamlessly manage customer support for Etsy in eDesk. By connecting your Etsy account to eDesk, you can consolidate message notifications and order information from Etsy and your other sales and communication channels in one centralized platform. Easily assign Etsy tickets to agents, add SLA and order notes, and attach an order number for streamlined customer support.
Benefits
- Use eDesks smart inbox to automatically centralize and prioritize tickets from Etsy and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide efficient customer support with order data automatically attached to the eDesk ticket
- Collaborate with other agents and add order notes centrally in the eDesk ticket for efficient resolution.
- Leverage built-in automations to auto assign tickets to the most suitable agent or assign a custom SLA times.
- Utilize comprehensive reporting features to analyze support performance for Etsy against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate incoming messages to break down language barriers on the Etsy marketplace.
