Digi-Key
Deliver seamless customer support on Digi-Key with eDesk. By connecting your Digi-Key account to eDesk, you can consolidate messages, orders, and essential information from Digi-Key and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About Digi-Key
Digi-Key Electronics is recognized as both the leader and continuous innovator in the high service distribution of electronic components and automation products worldwide. The Digi-Key marketplace offers more than 1,200,000 products that range from engineering to industrial supplies.
How does Digi-Key work with eDesk?
Once you connect your Digi-Key to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect Digi-Key to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Digi-Key app?
Connecting your Digi-Key account to eDesk will allow you to see all your buyer messages from that Digi-Key account directly in your eDesk Mailbox.
You will also see the relevant Digi-Key customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Digi-Key will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps Real-time dynamic InsightsFull team and Digi-Key channel reporting
Built in auto replies
Manage your Digi-Key marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates
Benefits
- Use eDesks smart inbox to effectively manage Digi-Key SLAs. Automatically centralize and prioritize expiring tickets from Digi-Key and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Digi-Key centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Digi-Key.
- Utilize comprehensive reporting features to analyze support performance for Digi-Key against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Digi-Key marketplace.
