Coravin
Deliver seamless customer support on Coravin with eDesk. By connecting your Coravin account to eDesk, you can consolidate messages, orders, and essential information from Coravin and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About Coravin
Coravin is a global wine technology retailer offering wine preservation systems and a broad selection of highly sought after bottles. Its marketplace sells a wide range of wine-related accessories and experiences.
How does Coravin work with eDesk?
Once you connect your Coravin to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect Coravin to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Coravin app?
Connecting your Coravin account to eDesk will allow you to see all your buyer messages from that Coravin account directly in your eDesk Mailbox.
You will also see the relevant Coravin customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Coravin will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps Real-time dynamic InsightsFull team and Coravin channel reporting
Built in auto replies
Manage your Coravin marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates
Benefits
- Use eDesks smart inbox to effectively manage Coravin SLAs. Automatically centralize and prioritize expiring tickets from Coravin and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Coravin centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Coravin.
- Utilize comprehensive reporting features to analyze support performance for Coravin against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Coravin marketplace.
