Coin
Deliver seamless customer support on Coin with eDesk. By connecting your Coin account to eDesk, you can consolidate messages, orders, and essential information from Coin and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About Coin
Coin is an Italian fashion, beauty, and homewares retailer.How does Coin work with eDesk?
Once you connect your Coin to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect Coin to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.What are the benefits of using the Coin app?
Connecting your Coin account to eDesk will allow you to see all your buyer messages from that Coin account directly in your eDesk Mailbox.
You will also see the relevant Coin customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Coin will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and Coin channel reporting
Built in auto replies
Manage your Coin marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templatesBenefits
- Use eDesks smart inbox to effectively manage Coin SLAs. Automatically centralize and prioritize expiring tickets from Coin and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Coin centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Coin.
- Utilize comprehensive reporting features to analyze support performance for Coin against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Coin marketplace.
