Click Frenzy
Deliver seamless customer support on Click Frenzy with eDesk. By connecting your Click Frenzy account to eDesk, you can consolidate messages, orders, and essential information from Click Frenzy and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About Click Frenzy
Click Frenzy is an Australian e-commerce website that holds regular online sales events throughout the year, including the mega-sales Click Frenzy Mayhem and The Main Event. Click Frenzy works with participating retailers to offer 1000s of deals to customers, and many retailers report record increases in website traffic and sales.How does Click Frenzy work with eDesk?
Once you connect your Click Frenzy to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect Click Frenzy to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.What are the benefits of using the Click Frenzy app?
Connecting your Click Frenzy account to eDesk will allow you to see all your buyer messages from that Click Frenzy account directly in your eDesk Mailbox.
You will also see the relevant Click Frenzy customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Click Frenzy will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and Click Frenzy channel reporting
Built in auto replies
Manage your Click Frenzy marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templatesBenefits
- Use eDesks smart inbox to effectively manage Click Frenzy SLAs. Automatically centralize and prioritize expiring tickets from Click Frenzy and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Click Frenzy centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Click Frenzy.
- Utilize comprehensive reporting features to analyze support performance for Click Frenzy against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Click Frenzy marketplace.
