Eliminate chaos by centralizing all your sales and messaging channels
No more tab switching or relying on third-party add ons. eDesk provides your team with a unified smart inbox that consolidates queries from all your sales and communications channels.
Build your brand reputation
Your webstore is your virtual storefront. It shines as a representative of your brand and is the basis for your online reputation. Building trust with visitors to your eCommerce site is critical. No matter how your store is built – Shopify, BigCommerce, Magento, etc.– eDesk will bring your webstore queries and live chat messages directly to one single inbox, giving you the power to reply efficiently and win over customers again and again.
Try eDesk for free
Sign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite.
Integrations
Seamless Support Across 250+ Sales Channels - Wherever You Sell, We Connect!
eDesk natively connects with over 250+ leading apps
“With eDesk we have managed to reduce our second line response team in a way that helps the company really grow. Even with more marketplaces being introduced, we can keep the support team small.”
Irene Epp
Service Delivery Manager, Pertemba Global
Categorization
Categorized for efficient organization to aid support agents in locating tickets.
Prioritization
Prioritize tickets to help manage workloads and meet SLAs.
Filtering and Search
Quick searching and filtering of tickets, simplifying issue identification and resolution.
Collaboration
Share ticket and customer data internally and externally
Reduce your email inboxes down to just one eDesk inbox
An email address can often be the first thing customers look for when they need support. Ensure all of your customers’ emails are answered, without multiple support agents having to login to multiple inboxes and track responses. Gmail, Outlook, Yahoo! and other email providers integrate seamlessly with eDesk, sending your customers messages to eDesk’s smart inbox, where they can be assigned an owner via custom routing, SLA rules, and other collaborative tools that ensure your team is providing 5-star support.
Keep the conversation going on social media
Online customers are reaching out for support and answers everywhere your brand is – and that certainly includes Facebook, Instagram, WhatsApp, and more. The best support teams are meeting their customers everywhere they are. But multichannel support doesn’t need to be daunting. Integrating your social channels with eDesk sends your direct messages, posts, and comments straight to your inbox. No communication missed!
Features you (and your team) will love
SLA Management
Set your SLAs and give your team realistic targets for responding to customers.
Filtered Mailbox
Create personalized filters so that you and your team can address messages more seamlessly.
Ticket Tagging
Improve reporting and mailbox filtering by labelling, grouping, and organizing your tickets.
Customer View
See your customers, orders, tickets, tracking numbers, total order value, and more all in one place.
Knowledge Bases
Let customers easily find the answers they seek by building your own self-service help center.
250+ Integrations
With 250+ integrations, eDesk lets you connect anywhere, all from one smart inbox.
eDesk Talk
Connect one phone number with your eDesk to allow your customer service agents to make and receive calls.
External Ticket Sharing
Easily share tickets with external parties, such as suppliers and shipping carriers.
eDesk is a one and done customer support solution. We know we have a winning combination of quality service and products because almost half of customers purchase again within six weeks.
Brendan Toone
Direct Sales Manager at Sauder Furniture
Streamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
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