Worten
Deliver seamless customer support on Worten with eDesk. By connecting your Worten account to eDesk, you can consolidate messages, orders, and essential information from Worten and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About Worten
Worten is a Portuguese electronics retail company offering everything from consumer appliances to multimedia electronics, from computers to phones, from home decor to beauty, health, and baby products.How does Worten work with eDesk?
Once you connect your Worten to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect Worten to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.What are the benefits of using the Worten app?
Connecting your Worten account to eDesk will allow you to see all your buyer messages from that Worten account directly in your eDesk Mailbox.
You will also see the relevant Worten customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Worten will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
- A centralized inbox for all apps Real-time dynamic Insights
- Full team and Worten channel reporting
- Built in auto replies
- Manage your Worten marketplace SLAs
- Auto-translate your messages
- Respond faster with snippets and templates
Benefits
- Use eDesks smart inbox to effectively manage Worten SLAs. Automatically centralize and prioritize expiring tickets from Worten and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Worten centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Worten.
- Utilize comprehensive reporting features to analyze support performance for Worten against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Worten marketplace.
