VidaXL
Deliver seamless customer support on VidaXL with eDesk. By connecting your VidaXL account to eDesk, you can consolidate messages, orders, and essential information from VidaXL and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About VidaXL
vidaXL is an international online retail network, offering a vast array of products in categories like home & garden, furniture, sporting goods, and many more. VidaXL currently sells through webstores in 32 countries throughout Europe, Australia, Asia, and USA.
How does VidaXL work with eDesk?
Once you connect your VidaXL to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect VidaXL to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the VidaXL app?
Connecting your VidaXL account to eDesk will allow you to see all your buyer messages from that VidaXL account directly in your eDesk Mailbox.
You will also see the relevant VidaXL customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on VidaXL will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps Real-time dynamic InsightsFull team and VidaXL channel reporting
Built in auto replies
Manage your VidaXL marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates
Benefits
- Use eDesks smart inbox to effectively manage VidaXL SLAs. Automatically centralize and prioritize expiring tickets from VidaXL and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or VidaXL centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from VidaXL.
- Utilize comprehensive reporting features to analyze support performance for VidaXL against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the VidaXL marketplace.
