Shopify
Deliver seamless customer support on Shopify with eDesk. By connecting your Shopify store to eDesk, you can consolidate messages, orders, and essential information from Shopify and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow. Spend less time and effort on your customer support, all while delighting shoppers and improving response rates.
Benefits
- Automatically organize and prioritize expiring tickets from Shopify and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all Shopify customer and order data automatically attached to each eDesk ticket
- Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
- Action Shopify returns, cancellations and even create duplicate Shopify orders for item replacements directly within your eDesk ticket.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer and order data from Shopify
- Utilize comprehensive reporting features to analyze support performance for Shopify against other channels, make data-driven decisions, and enhance overall efficiency.
